Refund Policy

1. Overview

At Queblornoezepil.world, we want you to be fully satisfied with your purchase. This Refund Policy describes the conditions under which we offer returns and refunds for products purchased from our website. We are committed to handling all refund requests fairly and promptly.

Please read this policy carefully before making a purchase. By placing an order, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Eligibility

You may request a refund within 30 days of the delivery date under the following circumstances:

• Damaged or defective products: If the product arrives damaged, defective, or not as described, you may request a full refund or replacement. We may ask for photographs to verify the issue.
• Wrong product: If you receive the wrong product, we will arrange a replacement or full refund at no additional cost to you.
• Change of mind (unopened products): If the product is unopened and in its original packaging, you may request a refund within 30 days of delivery. A restocking fee may apply in some cases.

Opened products may be eligible for partial refunds at our sole discretion, except where prohibited by law (e.g., for hygiene or safety reasons with certain dietary supplements). We will evaluate each request on a case-by-case basis.

3. How to Request a Refund

To request a refund, please contact us at admin@queblornoezepil.world with the following information:

• Your order number (from your confirmation email).
• The reason for your refund request.
• Supporting evidence where applicable (e.g., photographs of damaged or defective items).

We will respond to your request within 5 business days. Our customer service team will guide you through the refund process and provide any additional instructions (such as return shipping) if applicable.

4. Refund Process

Once your refund request has been approved, we will process the refund to your original payment method within 5–10 business days. The exact timing may vary depending on your bank or card issuer. In some cases, it may take up to 14 business days for the refund to appear on your statement.

Refunds will be issued in the same form of payment used for the original purchase. If you paid by credit or debit card, the refund will be credited to that card. We are unable to issue refunds to a different payment method unless required by law.

5. Returns

For eligible returns, we may ask you to return the product to us. In such cases:

• You are responsible for the cost of return shipping unless the return is due to our error (wrong or defective item).
• We recommend using a trackable shipping method to ensure we receive the returned product.
• Please pack the product securely to prevent damage during transit.
• We will provide you with a return address and any specific instructions.
• The refund will be processed once we have received and inspected the returned product.

6. Non-Refundable Items

Unless required by law or otherwise specified in this policy, we do not offer refunds for:

• Products that have been opened and partially or fully used, unless there is a defect or error on our part.
• Products that have been damaged due to misuse, negligence, or failure to follow storage instructions.
• Shipping costs (unless the return is due to our error).

If you are unsure whether your situation qualifies for a refund, please contact us and we will be happy to discuss your options.

7. Chargebacks

If you are unsatisfied with your purchase, we strongly encourage you to contact us first before initiating a chargeback with your bank or card issuer. We are committed to resolving disputes fairly and will work with you to find a satisfactory solution.

Unauthorized chargebacks may result in account suspension and may affect your ability to place future orders. We retain the right to dispute chargebacks and provide evidence of legitimate transactions.